WpEstate Support System - Login or Signup for a new account

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Our support system has moved to https://care.wpestate.org/.
To continue receiving support, all clients are required to register again on the new platform.

Please note that existing tickets from this system will not be migrated to the new platform. This system will be closed on 15 February 2026, and after this date you will no longer be able to access old tickets or submit new tickets here.

Our team will continue working on your currently open tickets and help close them, but all new support requests must be submitted on the new platform.

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Where to find the license code

1. Login in your ThemeForest account.
2. Go to "Downloads" and click on the download button for your theme(see the image below).
3. Select certificate & purchase code from the dropwdon.
4. The license is listed as Item Purchase Code: xxxxx-xxxxx-xxxxxx.

Help for Wp Residence

Help for Wp Rentals

Help for WpEstate

How to use the ticket system!

- Using this ticket system will help our team answer faster and it will be easier for both parties to track and manage your requests.
- If you don't have an account yet please register. It's very fast & simple. IF you do not receive your password OR you cannot register for an account, please email [email protected] with your purchase code.
- After you log in use the "Add new ticket" function to create a ticket.
- Please make sure you fill the ticket type(bug reports go to a different department than custom request) and for what theme is the ticket.
- When you post the ticket we are notified via email. When you get a reply from us, you will be notified via email as well.
- Our support hours are 9 AM - 5 PM GMT (Europe timezone), Monday - Friday. We answer questions within 24 hours during business days. On rare occasions we may delay our replies a little longer if there are many tickets in queue.