WpEstate Support System - Login or Signup for a new account
Where to find the license code
- 1. Login in your ThemeForest account.
- 2. Go to "Downloads" and click on the download button for your theme(see the image below).
- 3. Select certificate & purchase code from the dropwdon.
- 4. The license is listed as Item Purchase Code: xxxxx-xxxxx-xxxxxx.
How to use the ticket system!
- - Using this ticket system will help our team answer faster and it will be easier for both parties to track and manage your requests.
- - If you don't have an account yet please register. It's very fast & simple. IF you do not receive your password OR you cannot register for an account, please email firstname.lastname@example.org with your purchase code.
- - After you log in use the "Add new ticket" function to create a ticket.
- - Please make sure you fill the ticket type(bug reports go to a different department than custom request) and for what theme is the ticket.
- - When you post the ticket we are notified via email. When you get a reply from us, you will be notified via email as well.
- - Our support hours are 9 AM - 5 PM GMT (Europe timezone), Monday - Friday. We answer questions within 24 hours during business days. On rare occasions we may delay our replies a little longer if there are many tickets in queue.